Privacy Policy

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, surname, email address, phone number, and postal address.
• Pet Information: Name, breed, age, health history relevant for care (non-medical), and grooming preferences.
• Booking Information: Boarding dates, requested grooming services (show cut, flea bath, etc.).
• Communication Information: Record of correspondence via email, phone, or contact forms.

2. Use of Information

We use your personal information for the following purposes:

• To manage and confirm your bookings for grooming and boarding.
• To provide the requested professional services (haircut, bath, basic hygiene care).
• To communicate with you about your booking, your pet, or to respond to your inquiries.
• To send appointment reminders or relevant information about our services (only with your consent).
• To improve the quality and safety of our services.

3. Data Protection

We implement technical and organizational security measures to protect your personal data against unauthorized access, loss, or alteration. Access to information is restricted to authorized personnel who need to know it to provide our services.

4. Disclosure to Third Parties

We do not sell, trade, or transfer your personal information to third parties, except in the following cases:

• When necessary to comply with the law, a court order, or a legal process.
• To protect the rights, property, or safety of Queen's Paw, our customers, or others.
• With trusted service providers who help us operate our business (e.g., booking software), subject to confidentiality agreements.

5. Your Rights

You have the right to:

• Access the personal information we have about you.
• Request the correction of inaccurate data.
• Request the deletion of your personal data, subject to legal or contractual obligations.
• Withdraw your consent for promotional communications at any time.

To exercise these rights, please contact us using the information below.

6. Changes to This Policy

We may update this Privacy Policy occasionally. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.